Frequently Asked Questions
Everything you need to know about our Responsibly Built apparel.
What is the Workshop and how does it work?
The Workshop is our crowdfunding model where we design new products and offer them for pre-order at a discount. This helps us gauge demand and reduce waste by only producing what is wanted.
How long does shipping take for in-stock items?
Orders for in-stock items are typically processed within 1-2 business days. Standard shipping within the United States usually takes 3-7 business days to arrive.
What is your return and exchange policy?
We offer free returns and exchanges on all domestic orders within 21 days of delivery, provided the items are in unworn, unwashed condition with original tags attached.
How do I care for my Taylor Stitch garments?
To ensure longevity, we recommend washing most items in cold water and hanging them to dry. Specific care instructions can be found on the internal care tag of each garment.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location.
What does 'Responsibly Built for the Long Haul' mean?
It is our commitment to using organic, recycled, and regenerative fibers while ensuring fair labor practices and creating durable clothing that is designed to last a lifetime.